1. Purpose of the Policy
The Know Your Customer (KYC) Policy sets out the procedures implemented by viacasino.online
to ensure compliance with anti-money laundering (AML), counter-terrorist financing (CTF),
and sanction screening regulations. These procedures are designed to protect the platform
from being used for illicit purposes and to ensure that only verified, eligible individuals
access its services. The policy supports regulatory obligations under Anjouan law and
promotes transparency, trust, and responsible operation of the platform.
2. Scope and Legal Framework
This policy applies to all customers using viacasino.online, including those accessing
services through affiliated domains or mobile applications. It also governs the activities
of staff involved in customer verification, payments, risk assessment, and fraud detection.
Additionally, it regulates interaction with high-risk geographies, Politically Exposed
Persons (PEP) and suspicious transactions.
The legal framework is based on the Anjouan Money Laundering (Prevention) Act 008 of 2005
and aligns with international best practices such as those defined by the Financial Action
Task Force (FATF), and EU AML directives. The company is also subject to the General Data
Protection Regulation (GDPR) where applicable.
3. Company Overview
3-102-950403 LIMITADA (DBA: OroVia Enterprises Limitada) is a company incorporated under the
laws of Costa Rica with registration number 3-102-950403. Its registered address is:
Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad
Garabito, Bufete Sanchez Chavarria, 61101, Costa Rica.
The company operates viacasino.online under gaming license, issued by the Government of
Anjouan, Union of Comoros, which authorizes it to conduct online gaming and wagering
services in permitted jurisdictions.
4. Objectives
The policy aims to verify the identity of all users, prevent underage and unauthorized
access, mitigate risks related to money laundering and financial crime, and ensure secure
handling of personal data. It further aims to foster responsible gambling and adherence to
licensing obligations. viacasino.online is committed to applying risk-based methods to
prioritize attention and resources to higher-risk customers.
5. Customer Identification and Verification
Before being allowed to deposit over EUR 2,000 in total or request a withdrawal, a customer
must complete a mandatory identity verification process. This process includes the
collection of the customer's full legal name, date of birth, nationality, residential
address, email address, and telephone number.
Customers must submit a valid, government-issued photo ID, such as a passport, national
identity card, or driver's license. The document must clearly show the individual's name,
photograph, and date of birth. Additionally, customers must provide a recent utility bill,
bank statement, or official correspondence, not older than three months, to verify the
stated residential address.
6. Verification of Payment Ownership
viacasino.online requires proof that the payment method used to deposit or withdraw funds
belongs to the customer. Accepted proof includes a bank statement, a screenshot of the
customer's online banking dashboard, or an e-wallet interface showing both the method and
the customer's name.
Credit and debit cards must be personal and not corporate or third-party owned.
7. Enhanced Due Diligence (EDD)
In cases where the customer poses a higher-than-normal risk, such as politically exposed
persons (PEPs), individuals from high-risk jurisdictions, or users engaging in unusual
transaction behavior, or transactions exceeding $10,000 USD or groups of linked transactions
exceeding $10,000 USD, enhanced due diligence will be performed.
This includes:
- Requesting additional documentation
- Verifying the source of funds and wealth
- Conducting deeper database checks
- More frequent monitoring of transactions
- Requiring managerial approval to continue the relationship
8. Risk Assessment and Categorization
viacasino.online classifies customers as low, medium, or high risk based on jurisdiction,
deposit amounts, behavior, payment methods, use of anonymization tools (e.g. VPN), player
type (PEPs or individuals with adverse media mentions) and other red flags.
Risk categorization determines the extent of monitoring and frequency of updates required.
High-risk users are subject to more detailed and frequent reviews, while low-risk users
undergo standard verification and monitoring.
9. Continuous Monitoring
viacasino.online continuously monitors all user activity and financial transactions. The
system is configured to detect unusual activity, including rapid deposits and withdrawals,
high-risk geographies, use of proxy connections, and switching between multiple payment
methods.
Any unusual or suspicious behavior is escalated to the compliance team for review. Temporary
restrictions may be applied until the review is completed.
10. Handling of Politically Exposed Persons (PEPs)
Politically exposed persons, their relatives, and close associates are flagged during
onboarding and periodically rescreened during the customer relationship. viacasino.online
uses third-party data sources to identify PEPs.
Business relationships with PEPs require prior approval by the AML Officer or executive
management and are subject to intensified monitoring.
11. Record Keeping and Data Protection
All documents collected during the KYC process, including ID scans, address proof, payment
verifications, and internal communications, are securely stored for at least five (5) years
following the end of the customer relationship.
viacasino.online complies with GDPR and The Personal Information Protection and Electronic
Documents Act (PIPEDA), Lei Geral de Proteção de Dados (LGPD), Australian Privacy Act 1988
and other relevant data protection regulations, and ensures that personal data is stored
securely, encrypted, and only accessible by authorized staff.
12. Reporting Suspicious Activities
All employees involved in customer interaction and payments are trained to detect and report
suspicious behavior. Any such case must be reported internally to the AML Officer, who is
responsible for determining whether to file a Suspicious Activity Report (SAR) with the
relevant authorities.
SARs must be filed within seven (7) days of identifying a suspicious transaction or
behavior. Additionally, all transactions over EUR 10,000 or group of linked transactions
that exceeding $10,000 USD must be reported, regardless of whether they are deemed
suspicious.
13. Employee Training and Compliance
viacasino.online provides regular training to all staff involved in compliance, finance,
customer service, and fraud prevention. Training covers AML/CTF regulations, KYC best
practices, fraud detection techniques, and data protection obligations.
Records of training sessions, attendance, and certifications are maintained for internal
audit purposes.
14. Internal Audits
viacasino.online conducts internal audits to evaluate the effectiveness of KYC measures on a
periodic basis.
15. Non-Compliance and Sanctions
Any customer who fails to complete KYC procedures will be restricted from transacting or
accessing services on viacasino.online. Employees who violate this policy may face
disciplinary action, including termination.
The company may also face fines, license revocation, or criminal investigation in case of
serious breaches. All customers and staff are required to cooperate fully with the
compliance team.
16. Continuous Improvement
viacasino.online monitors and promptly updates KYC policies to align with changes in AML/CTF
regulations. Additionally, it adopts advanced technologies, such as AI and blockchain, to
enhance verification processes and maximize the reduction of fraud.
17. Contact Information
Support: amgroup@via-casino.com
